[rt-users] Organisations vs individual requestors

[Bruce Campbell]

On Sat, 1 Feb 2003, Andrew Pollock wrote:

> I've added an Organisation column, but I don't know how to display the
> Organization field of the requestor user. Is there any documentation on
> the objects and their properties? I tried RequestorObj->Organization as a
> wild punt, but it didn't work.

 From your ticket object, you can do the following:

	my %orgs_seen = ();
	my $requestors = $this_ticket->Requestors;
	while( my $requestor = $requestors->Next ){
		$orgs_seen{$requestor->OwnerObj->Organization}++;
	}

	# Then see whats in %orgs_seen for display.

Requestors on a ticket (RT 2.0.x) are 'watcher' objects of a particular
type, which are then 'owned' by User objects, which has the mispelled
'Organization' field.  A given ticket can have multiple 'requestors', so
be sure to take that into account.

Regards,

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security