[rt-users] Organisations vs individual requestors

[Harald Wagener]

On Friday, January 31, 2003, at 02:17  Uhr, Andrew Pollock wrote:

> Hi,
>
> We're looking at migrating to RT2 from a never quite finished inhouse
> developed "thing".
>
> One thing that our existing system has is a concept of organisations. 
> We
> can easily determine how many tickets an organisation has open (we 
> might
> have multiple requestors from the one organisation).

I would either give each organisation it's own queue and whip up some 
procmail magic which automatically finds out which organisation a user 
belongs to. You give out the genral address, which processes incoming 
mail using procmail and sends to the queue specific addresses.

Regards,
    Harald Wagener

-- 
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg