[rt-users] templates question

[Gregory Hosler]

I'm converting some old lotus notes databases (that we used to use for
problem tracking, and/or feature requests) to RT.

I'm looking for a way to create a template, in the way that Notes used to have
a "form" that was associated with particular databases.

I'm looking at "templates" and trying to figure out if this will do what I want
of not.

Basically, when a problem is reported, I wish to solicit certain fields
(possibly different fields based upon which queue the request is going to).
For example, for a particular queue, I might want to solicit the following:

        SeverityLevel: (e.g. Low, Medium, High)
        Description: {free flow text describing the problem}
        Component: (an administrator defined pull-down list would be ideal here)
        Originator:
        Logged_by:

possibly some others.

Yes, we can ask reporters to make sure that they include all the relavant
information, but it would be real nice if I could create a dialog panel for
soliciting these matters from users (using web-based input).

has anyone done anything like this ?

best rgds,

-Greg

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E-Mail: Gregory Hosler <gregory.hosler at eno.ericsson.se>
Date: 05-Feb-03
Time: 14:20:55

  If each of us have one object, and we exchange them,
     then each of us still has one object.
  If each of us have one idea,   and we exchange them,
     then each of us now has two ideas.

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