[rt-users] templates question

[Gregory Hosler]

hmm...

yes, keywords looks quite useful.

I'm still trying to figure out how to handle a separate "free flow text" field
though...

:(

best regards,

-Greg

On 05-Feb-03 Kamara Eric R-M wrote:
> Hi Gregory,
> 
> Try having a look at the keywords section of the manual.It might make your
> work easier.
> 
> Warm regards,
> Eric
> 
> ===============================
> Kamara Eric Rukidi Mpuuga
> Computer Frontiers International
> Plot 32 Lumumba Avenue
> P.O Box 12510,Kampala
> Tel  :256-41-340417/71
> Email:kamara at cfi.co.ug
> Web  :http://www.cfi.co.ug
> 
> On Wed, 5 Feb 2003, Gregory Hosler wrote:
> 
>> I'm converting some old lotus notes databases (that we used to use for
>> problem tracking, and/or feature requests) to RT.
>>
>> I'm looking for a way to create a template, in the way that Notes used to
>> have
>> a "form" that was associated with particular databases.
>>
>> I'm looking at "templates" and trying to figure out if this will do what I
>> want
>> of not.
>>
>> Basically, when a problem is reported, I wish to solicit certain fields
>> (possibly different fields based upon which queue the request is going to).
>> For example, for a particular queue, I might want to solicit the following:
>>
>>         SeverityLevel: (e.g. Low, Medium, High)
>>         Description: {free flow text describing the problem}
>>         Component: (an administrator defined pull-down list would be ideal
>>         here)
>>         Originator:
>>         Logged_by:
>>
>> possibly some others.
>>
>> Yes, we can ask reporters to make sure that they include all the relavant
>> information, but it would be real nice if I could create a dialog panel for
>> soliciting these matters from users (using web-based input).
>>
>> has anyone done anything like this ?
>>
>> best rgds,
>>
>> -Greg
>>
>> ----------------------------------
>> E-Mail: Gregory Hosler <gregory.hosler at eno.ericsson.se>
>> Date: 05-Feb-03
>> Time: 14:20:55
>>
>>   If each of us have one object, and we exchange them,
>>      then each of us still has one object.
>>   If each of us have one idea,   and we exchange them,
>>      then each of us now has two ideas.
>>
>> ----------------------------------
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>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>

----------------------------------
E-Mail: Gregory Hosler <gregory.hosler at eno.ericsson.se>
Date: 06-Feb-03
Time: 12:14:15

  If each of us have one object, and we exchange them,
     then each of us still has one object.
  If each of us have one idea,   and we exchange them,
     then each of us now has two ideas.

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