[rt-users] Email not going out

[Phil Homewood]

Matt Simonsen wrote:
> After creating a ticket as user jennifer, with cc: matt at careercast.com
> and admincc: admin at careercast.com no emails are received.

Just clarifying:- no emails are received by /any/ of the three
people? Which of the three is performing the action?
What is the email address (according to RT's user configuration)
of that person ?

> Here's var/log/rt.log- please point me in the correct direction if you
> see what my problem is.
> 
> [Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x95bb12c):
> To is jennifer at careercast.com
> (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:110)
> [Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x95bb12c):
> Cc is matt at careercast.com
> (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:111)

ok, we've picked up the requestor and cc in this scrip...

> [Mon Feb 10 18:19:10 2003] [debug]: RT::Action::Notify=HASH(0x92f25bc):
> Bcc is admin at careercast.com
> (/usr/local/rt-3.0.0b/lib/RT/Action/Notify.pm:112)

... and this scrip has picked up the AdminCC.

So, why aren't the emails being sent? I don't know. :-( You're
using qmail... and you've tried sendmail and sendmailpipe.
Did you:

# Note that you should remove the '-t' from $SendmailArguments
# if you use 'sendmail rather than 'sendmailpipe'

and did you *stop* and *start* (not just reload) the webserver?
Do your qmail logs show *any* attempt at sending?

RT should insert a line into your debug log if there are no
recipients found:-

        $RT::Logger->debug("$self: No recipients found. Not sending.\n");

which isn't happening. So either Notify.pm (or SendEmail.pm?) is
bombing unexpectedly somewhere before this, or the problem lies
at the MTA.
-- 
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