[rt-users] How to specify multiple cc's at ticket creation?

[Phil Homewood]

Samuel Jaud wrote:
> My problem is that, this @*!#& Ms Outlook automatically forces the
> address separation using dot comma (;) and RT always only keep the first
> listed as requestor...

This is an Outlook bug. :-)

> Is there a way in RT to change that and keep as requestors everyone
> the first email is sent to ?

RT doesn't see the semicolon (;) - the email as received should
have comma-separated recipients. Your problem likely lies in the
value of the $ParseNewMessageForTicketCcs setting in your config.
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