[rt-users] editing ticket ?

[seph]

> I am running RT v2.0.15 on RedHat 7.2. I have a request from our support
> staff : sometimes they would like to correct a mistake - might be a simple
> spelling mistake - within comments within an already stored ticket. Is there
> a means to edit the body, not adding new text to the existing ticket
> (without diving into the mysql data directly) ? I searched the list without
> success ...

I don't think there's anything like that. It's contrary to the idea of
a ticketing system to be able to edit history like that.

seph