[rt-users] Adding things to Basics view

[Owen B. Mehegan]

Is there any way that I can move things from the Details view of a the new 
ticket page to the Basics view? I've just created two new queues which are 
going to rely heavily on keywords. I'd like to make it easier for users to 
work with these and make sure that they remember to select one when 
creating a ticket. Thanks in advance for any suggestions,


Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
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