[rt-users] Adding things to Basics view

[John Gedeon]

You can make a copy of the path/to/rt/WebRT/html/Ticket/Create.html and put 
it in path/to/rt/local/WebRT/html/Ticket/
(you will have to create the latter one) Then modify your copy to have what 
things you want where you want. The mason handler should handle using your 
copy in local instead of the one under WebRT.

hth
John

At 09:54 AM 2/25/2003, Owen B. Mehegan wrote:
>Is there any way that I can move things from the Details view of a the new 
>ticket page to the Basics view? I've just created two new queues which are 
>going to rely heavily on keywords. I'd like to make it easier for users to 
>work with these and make sure that they remember to select one when 
>creating a ticket. Thanks in advance for any suggestions,
>
>
>Best regards,
>
>Owen B. Mehegan
>MIS Manager, Perseus Development Corp.
>Landline: (781) 848-8100 x263
>Mobile: (617) 285-1701
>SurveySolutions for the Web:  Winner of the PC Magazine Editors' Choice Award
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