[rt-users] Boilerplate responses; controlling RT via email

[Miro Jurisic]

1. Is there anything I can do within RT that would make it easy to 
send a boilerplate reply to a frequently asked question? At the very 
least, I would like to be able to respond to a ticket using a 
template via the web UI.

2. Can I control RT via magic tags in email responses? I would like 
to be able to write something like "State: closed" in an email 
response and have RT close the ticket, without having to go through 
the web UI.

Tia,

meeroh
-- 

<http://web.meeroh.org/> | KB1FMP

A: Because it reverses the logical flow of conversation.
Q: Why is top posting frowned upon?