[rt-users] Boilerplate responses; controlling RT via email

[darren chamberlain]

* Miro Jurisic <meeroh at mit.edu> [2003-02-28 14:23]:
> 1. Is there anything I can do within RT that would make it easy to
> send a boilerplate reply to a frequently asked question? At the very
> least, I would like to be able to respond to a ticket using a template
> via the web UI.

StockAnswers

> 2. Can I control RT via magic tags in email responses? I would like to
> be able to write something like "State: closed" in an email response
> and have RT close the ticket, without having to go through the web UI.

enhanced-mailgate

Both of these are available for RT 2 at
<http://www.fsck.com/pub/rt/contrib/2.0/>.

(darren)

-- 
Competition is a by-product of productive work, not its goal.  A
creative man is motivated by the desire to achieve, not by the desire
to beat others.
    -- Ayn Rand