[rt-users] Messages qare quoted including comments

[Chris Mason]

Had an emabarssing moment when a ticket was commented on by the admin
and then the comment appeared in future replies as quoted content.
Is there a way to avoid putting the email content into replies? I know
the admin can use the reply at the top, but rather than educating them I
would prefer to avoid the problem by not including quoted content in
replies. Can I do this easily?

Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759