[rt-users] Messages are quoted including comments

Seth Cohn, EFN General Manager gm at efn.org
Sun Jan 5 14:40:15 EST 2003

On Sun, 5 Jan 2003, Chris Mason wrote:

> Had an emabarssing moment when a ticket was commented on by the admin
> and then the comment appeared in future replies as quoted content.
> Is there a way to avoid putting the email content into replies? I know
> the admin can use the reply at the top, but rather than educating them I
> would prefer to avoid the problem by not including quoted content in
> replies. Can I do this easily?

The lines are in Ticket/Elements/ShowTransactions, just remove the 


part of the reply/comment sections.

## Seth Cohn, General Manager of Eugene Free Community Network gm at efn.org
## Businesses planned for service are apt to succeed;  Phone 541-484-9637
## Businesses planned for profit are apt to fail. - N. Butler

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