[rt-users] Removing quotes of previous email.& link error

John Gedeon jgedeon at qualcomm.com
Tue Jan 7 14:38:56 EST 2003

I have RT 2.0.15 installed on a solaris 2.8 machine with mysql and perl. I 
am having two issues.

   **First is that links to a specific ticket in the rt system do not work 
if a user is not logged in. IE i get an email saying here is a link to my 
ticket, Click Here. If i click there I am then asked to log in. Upon 
logging in I am told
   "RT Error
     No Ticket Specified"
   However if i then go to the ticket via the go to function I can see it. 
or if i follow the link after i have just logged in it also works.

    I have the same issue with bookmarked searches. the bookmark doesn't 
work unless I am already logged into the rt system.

   **Second we have a mail list which we want rt to manage. the mail list 
is very high volume and many emails have lots of pervious emails quoted in 
them. Is there a way to have rt filter these quoted emails out?


<>< Proverbs 3:5 "Trust in the Lord with all your heart and lean not on 
your own understanding;"

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