[rt-users] Removing quoted email text

Phil Homewood pdh at snapgear.com
Wed Jan 8 17:15:00 EST 2003

John Gedeon wrote:
>   I was wondering if one could have all the quoted email text stripped out 
> and not saved or sent? This is due to the fact that we have a high volume 
> of emails where the replies of one person includes all the previous email? 
> Ideally on ticket creation I would not strip out the quoted material (since 
> that is likely to be a fwd of new data) and then start stripping out all 
> other quoted material since it is probably just their mail client auto 
> quoting the last email.

Horses for courses; I'd recommend using procmail (or similar) to
do this before rt-mailgate gets hold of the message.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

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