[rt-users] Search for dead tickets fails?

[Seth Cohn, EFN General Manager]

On Wed, 8 Jan 2003, Rich Lafferty wrote:

> > Running RT 2.0.14,  A search for dead tickets fails to find any, though
> > there are dead tickets, and entering a number for one pulls it up.
> > 
> > Bug?
> 
> It's dead, Jim!
> 
> Dead tickets won't ever appear in the web interface by design.

Except it _will_ appear if you enter the number in the web interface.

You can also _select_ Dead as a status option in search, but it's a bogus
option and never works.  This seems like a bug.  Either the option
shouldn't be visible, or it should work.

> The
> only difference between "dead" and "deleted" is that you can't
> delete tickets without affecting referential integrity.

I agree with that.  I'm working on a spamfiltering tool to kill spam
tickets (based on the autoresponse bounce) and I did a search and noticed
'hey, wait a sec...."