[rt-users] automatically adding new email tickets to a specific queue based on sender email-address

Phil Homewood pdh at snapgear.com
Thu Jan 9 17:37:52 EST 2003

Stefan Seiz wrote:
> What I want to achieve is, that any request from user at domain.dom is added to
> queue "domain", but an request from me at home.dom is assigned to queue "home".

Sounds like yet another job for procmail...

* ^From: .*@domain\.dom
| /path/to/rt-mailgate --queue domain --action correspond

* ^From: .*@home\.dom
| /path/to/rt-mailgate --queue home --action correspond

| /path/to/rt-mailgate --queue default --action correspond
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

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