[rt-users] New install problem

Bobby Wrenn bjwrenn at augustmail.com
Tue Jan 14 12:19:25 EST 2003

Sorry about the possible double posts. Evolution defaulted to reply to
sender. I'll be careful about the To: line.
-----Forwarded Message-----

From: Bobby Wrenn <bjwrenn at augustmail.com>
To: Phil Homewood <pdh at snapgear.com>
Subject: Re: [rt-users] New install problem
Date: 14 Jan 2003 10:18:32 -0600

On Mon, 2003-01-13 at 16:53, Phil Homewood wrote:
> Please keep list discussion on the list. Thanks.
> Bobby Wrenn wrote:
> > On Sun, 2003-01-12 at 21:11, Phil Homewood wrote:
> > > Bobby Wrenn wrote:
> > > > When browsing to the RT box at I get the following:
> > > > 
> > > > ----------
> > > > <& /Elements/Header, Title=>"Start page", Refresh =>
> > > 
> > > Did you follow the installation instructions? See
> > > http://fsck.com/rtfm/article.html?id=2#49 
> > Yes I followed the instructions to the letter. I believe that the
> > testdeps is missing something or something is installed and not running.
> > mod_perl is running.
> If mod_perl is loading, you haven't got apache configured correctly.
> (But I'm curious as to how you know that "mod_perl is running"?)
> In particular, you're missing a PerlRequire, SetHandler, or PerlHandler
> directive, at a guess.  Post the relevant chunks of your apache config,
> it should be easy enough to spot.
I know mod_perl is running (at least configured) because
/var/log/httpd/error_log shows:

[Mon Jan 13 17:37:56 2003] [notice] Apache/1.3.23 (Unix) 
(Red-Hat/Linux) mod_ssl/2.8.7 OpenSSL/0.9.6b DAV/1.0.3 PHP/4.1.2
mod_perl/1.26 configured -- resuming
normal operations

As mentioned in my earlier posts I put the default entries from the
install docs into my httpd.conf. They are:

DocumentRoot "/usr/local/rt2/WebRT/html"
<Directory "/usr/local/rt2/WebRT/html">
PerlRequire /usr/local/rt2/bin/webmux.pl
<Location />
  SetHandler perl-script
  PerlHandler RT::Mason

I have matched the permissions with the default /var/www tree.

I have installed RT on more than one box with more than one Linux
distribution. I alway get to this spot once all the dependencies are

I don't know enough to know what parts of config.pm might be relevant.


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