[rt-users] NotifyOwner and NotifyOwnerAsComment

Rafael Maximo maximo at empresa.com
Thu Jan 16 10:18:46 EST 2003


I'm having i little problem with NotifyOwner and NotifyOwnerAsComment on RT 
2.0.15, I created these 2 scrips and it's working in some way but I 
discovered that when RT receive a new Ticket and click on "Comment" or 
"Reply" link write the message and set a new Owner, this new owner that i 
just set don't receive anything but any comment or reply done after this, 
the owner receives without problems. Why the Owner don't receive in the 
first time i set it? How can I change that?

I also tried to look at the list archives but I didn't find anything.


Rafael Máximo

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