[rt-users] NotifyOwner and NotifyOwnerAsComment

Phil Homewood pdh at snapgear.com
Thu Jan 16 19:22:33 EST 2003

Rafael Maximo wrote:
> I'm having i little problem with NotifyOwner and NotifyOwnerAsComment on RT 
> 2.0.15, I created these 2 scrips and it's working in some way but I 
> discovered that when RT receive a new Ticket and click on "Comment" or 
> "Reply" link write the message and set a new Owner, this new owner that i 
> just set don't receive anything but any comment or reply done after this, 
> the owner receives without problems. Why the Owner don't receive in the 
> first time i set it? How can I change that?

The comment transaction is processed before the Owner is changed.
There's possibly a way to force this to happen in the opposite
order, but I haven't looked at that part of the code.

You could work around this by installing OnOwnerChange from the
contrib area, and doing an OnOwnerChange NotifyOwner.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

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