[rt-users] NotifyOwner and NotifyOwnerAsComment

Rafael Maximo maximo at empresa.com
Thu Jan 16 20:05:14 EST 2003

At 09:22 PM 16/1/2003, you wrote:
>Rafael Maximo wrote:
> > I'm having i little problem with NotifyOwner and NotifyOwnerAsComment 
> on RT
> > 2.0.15, I created these 2 scrips and it's working in some way but I
> > discovered that when RT receive a new Ticket and click on "Comment" or
> > "Reply" link write the message and set a new Owner, this new owner that i
> > just set don't receive anything but any comment or reply done after this,
> > the owner receives without problems. Why the Owner don't receive in the
> > first time i set it? How can I change that?
>The comment transaction is processed before the Owner is changed.
>There's possibly a way to force this to happen in the opposite
>order, but I haven't looked at that part of the code.
>You could work around this by installing OnOwnerChange from the
>contrib area, and doing an OnOwnerChange NotifyOwner.

It worked but not in the way a wanted. I want the new owner to receive the 
comment or the reply. Let me explain what happen here, The RT receives the 
new ticket and then a read and click on comment, write the comment and set 
the owner responsible to answer that ticket, but a want the new owner to 
receive the comment in his e-mail. With your suggestion the owner is being 
notified but he doesn't receive the comment.

Is there any way to do that?

>Phil Homewood, Systems Janitor, www.SnapGear.com
>pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
>SnapGear - Custom Embedded Solutions and Security Appliances
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Rafael Máximo

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