[rt-users] Difference between Cc and AdminCc (or, Cc is not getting mail)
Ambrose Li
a.c.li at ieee.org
Fri Jan 17 13:03:02 EST 2003
Hi,
I wonder what exactly is the difference between Cc's and AdminCc's
in terms of getting mail.
I have the following global scrips :
[ ] OnCreate AutoreplyToRequestors with template Autoreply
[ ] OnCorrespond NotifyAllWatchers with template Correspondence
[ ] OnComment NotifyAdminCcsAsComment with template AdminComment
[ ] OnComment NotifyOtherRecipientsAsComment with template Correspondence
[ ] OnCorrespond NotifyOtherRecipients with template Correspondence
[ ] OnCreate NotifyAllWatchers with template Transaction
I thought that this means that when I make a comment, Cc's would get
mail, but the Cc's are not getting mail. Nothing relevant is in the
RT log. Is the scrip settings above wrong if I want Cc's to get mail
on comment? (or have I misunderstood the functionality of "comment"?)
Thanks very much in advance,
--
Ambrose Li <a.c.li at ieee.org>
More information about the rt-users
mailing list