[rt-users] recommended setup for public access

[Vivek Khera]

>>>>> "MS" == Mark Stosberg <mark at summersault.com> writes:

MS> old mailing list posts. I'm still hung up on this question: What's the
MS> recommended way to set up a "general public" interface, allowing people
MS> to create tickets in the system?

We just use a standard web based form to collect the necessary
information we want, and have the CGI program email a nicely formatted
message to the appropriate queue address.  From then on, all
correspondence with the remote person is via email.  They never access
RT directly.

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Vivek Khera, Ph.D.                Khera Communications, Inc.
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