[rt-users] recommended setup for public access

Vivek Khera khera at kcilink.com
Fri Jan 17 14:50:01 EST 2003

>>>>> "MS" == Mark Stosberg <mark at summersault.com> writes:

MS> old mailing list posts. I'm still hung up on this question: What's the
MS> recommended way to set up a "general public" interface, allowing people
MS> to create tickets in the system?

We just use a standard web based form to collect the necessary
information we want, and have the CGI program email a nicely formatted
message to the appropriate queue address.  From then on, all
correspondence with the remote person is via email.  They never access
RT directly.

Vivek Khera, Ph.D.                Khera Communications, Inc.
Internet: khera at kciLink.com       Rockville, MD       +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera   http://www.khera.org/~vivek/

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