[rt-users] question [RT: RT Bounce: AutoReply:]]

[Ekaterina Kochetkova]

  Hello!

  Doesn't work an AutoReply answer to Requestor.

  There is a that global scrip is in queue configuration:

  In Configuration->Queue->Scrips (Global) we have:
  ...
  OnCreate AutoreplyToRequestors with template Autoreply


  But the RT system tries to send letter back to itself instead of
  requestor's address.

  Then it detects a loop and sends an error letter to rt-admin...

  Where can I setup it to send AutoReply to Requestor, not to a queue
  (rt-test-1 at xxx in this example)?

> ----- Forwarded message from RT: ;CorrespondAddress.not.set at xxx -----
> 
> Received: from <katty at xxx>
>   by xxx (CommuniGate Pro RULES 4.0.5/D)
>   with RULES id 59411044; Mon, 20 Jan 2003 16:16:32 +0300
> X-Mirrored-by: <katty at xxx>
> Received: from rt-admin at xxx
>   by xxx (CommuniGate Pro GROUP 4.0.5/D)
>   with GROUP id 59411031; Mon, 20 Jan 2003 16:16:32 +0300
> Reply-To: rt-admin at xxx
> Received: from [195.133.7.150] (HELO pt-5.xxx)
>   by xxx (CommuniGate Pro SMTP 4.0.5/D)
>   with ESMTP id 59411043 for rt-admin at xxx; Mon, 20 Jan 2003 16:16:32 +0300
> Received: by pt-5.xxx (Postfix, from userid 12346)
> 	id 994D0A00A; Mon, 20 Jan 2003 16:16:32 +0300 (WST)
> Content-Type: multipart/mixed; boundary="----------=_1043068592-19835-0"
> Content-Transfer-Encoding: binary
> MIME-Version: 1.0
> X-Mailer: MIME-tools 5.411 (Entity 5.404)
> From: RT::CorrespondAddress.not.set at pt-5.xxx
> To: rt-admin at xxx
> Subject: RT Bounce: [rt2.xxx #31] AutoReply: ПРоверка слуха!
> X-RT-Loop-Prevention: rt2.xxx
> Message-Id: <20030120131632.994D0A00A at pt-5.xxx>
> Date: Mon, 20 Jan 2003 16:16:32 +0300 (WST)
> Status: RO
> Content-Length: 2086
> Lines: 58
> 
> [-- Attachment #1 --]
> [-- Type: text/plain, Encoding: binary, Size: 0,1K --]
> Content-Type: text/plain
> Content-Disposition: inline
> Content-Transfer-Encoding: binary
> 
> RT thinks this message may be a bounce
> 
> [-- Attachment #2 --]
> [-- Type: text/plain, Encoding: 7bit, Size: 0,6K --]
> Return-Path: <rt-test-1 at xxx>
> Delivered-To: rt-test-1 at pt-5.xxx
> Received: from xxx (mx.xxx [194.87.0.32]) by pt-5.xxx (Postfix) w
> ith ESMTP id 70537A016 for <rt-test-1 at pt-5.xxx>; Mon, 20 Jan 2003 16:16:30
> +0300 (WST)
> Received: from rt-test-1 at xxx by xxx (CommuniGate Pro GROUP 4.0.5/D) wi
> th GROUP id 59411034; Mon, 20 Jan 2003 16:16:30 +0300
> Reply-To: rt-test-1 at xxx
> Received: from [195.133.7.150] (HELO pt-5.xxx) by xxx (CommuniGate Pro
>  SMTP 4.0.5/D) with ESMTP id 59411038 for rt-test-1 at xxx; Mon, 20 Jan 2003 1
> 6:16:30 +0300
> Received: by pt-5.xxx (Postfix, from userid 12346) id 04D4BA016; Mon, 20 Ja
> n 2003 16:16:29 +0300 (WST)
> Subject: [rt2.xxx #31] AutoReply: ПРоверка слуха!
> From: "rt-test-1" <rt-test-1 at xxx>
> Reply-To: rt-test-1 at xxx
> In-Reply-To: <rt-31 at rt2.xxx>
> Message-Id: <rt-31-59.1.63563300087418 at xxx>
> Precedence: bulk
> X-RT-Loop-Prevention: rt2.xxx
> RT-Ticket: rt2.xxx #31
> Managed-BY: RT 2.0.15 (http://bestpractical.com/rt/)
> RT-Originator: rt-test-1 at xxx
> MIME-Version: 1.0
> Content-Type: text/plain; charset=KOI8-R
> To: rt-test-1 at xxx
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> 
> Date: Mon, 20 Jan 2003 16:16:29 +0300 (WST)
> 
> 
> 
> Greetings,
> 
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
> 	"ПРоверка слуха!", 
> a summary of which appears below.
> 
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [rt2.xxx #31].
> 
> Please include the string:
> 
>          [rt2.xxx #31]
> 
> in the subject line of all future correspondence about this issue. To do so, 
> you may reply to this message.
> 
>                         Thank you,
>                         rt-test-1 at xxx
> 
> -------------------------------------------------------------------------
> ААААААА!
> 
> 
> 

-- 
katty