[rt-users] question [RT: RT Bounce: AutoReply:]]
Ekaterina Kochetkova
katty at demos.su
Tue Jan 21 08:47:12 EST 2003
ono tak postavleno :
Queue: rt-test-1
Correspondence Address: - rt-test-1 at demos.su
Comment Address: - rt-test-1c at demos.su
you can send test on rt-test-1 at demos.su and your letter will be in the queue
correctly.
But you will not receive autoreply (RT will try to send it to
rt-test-1 at demos.su back instead of your address and you will
not receive autoreply)
On Tue, Jan 21, 2003 at 02:34:35PM +0100, Jan Okrouhly wrote:
Izvini moj russkij jazyk...
No esli ochered jest 'queue', potom nado nastavit
u kazhdoi ocheredi 'Correspondence Address:'
i 'Comment Address:'.
On Tue, 21 Jan 2003, Ekaterina Kochetkova wrote:
>
> nu eto - escho... no neuzheli eto sviazano s adresom receiptienta?
> a kakoi adres nado ukazyvat' v konfige vmesto RT::CorrespondAddress.not.set,
> esli u menia budet neskol'ko ocheredei s raznymui adresami?
>
> On Tue, Jan 21, 2003 at 12:30:15PM +0100, Jan Okrouhly wrote:
> Ja by skazal, cto ty jesco nenastavila pravilna fail ...etc/config.pm
> Posmotry nize From: RT::CorrespondAddress.not.set
>
> On Tue, 21 Jan 2003, Ekaterina Kochetkova wrote:
>
> > Hello!
> >
> > Doesn't work an AutoReply answer to Requestor.
> >
> > There is a that global scrip is in queue configuration:
> >
> > In Configuration->Queue->Scrips (Global) we have:
> > ...
> > OnCreate AutoreplyToRequestors with template Autoreply
> >
> >
> > But the RT system tries to send letter back to itself instead of
> > requestor's address.
> >
> > Then it detects a loop and sends an error letter to rt-admin...
> >
> > Where can I setup it to send AutoReply to Requestor, not to a queue
> > (rt-test-1 at xxx in this example)?
> >
> > > ----- Forwarded message from RT: ;CorrespondAddress.not.set at xxx -----
> > >
> > > Received: from <katty at xxx>
> > > by xxx (CommuniGate Pro RULES 4.0.5/D)
> > > with RULES id 59411044; Mon, 20 Jan 2003 16:16:32 +0300
> > > X-Mirrored-by: <katty at xxx>
> > > Received: from rt-admin at xxx
> > > by xxx (CommuniGate Pro GROUP 4.0.5/D)
> > > with GROUP id 59411031; Mon, 20 Jan 2003 16:16:32 +0300
> > > Reply-To: rt-admin at xxx
> > > Received: from [195.133.7.150] (HELO pt-5.xxx)
> > > by xxx (CommuniGate Pro SMTP 4.0.5/D)
> > > with ESMTP id 59411043 for rt-admin at xxx; Mon, 20 Jan 2003 16:16:32 +0300
> > > Received: by pt-5.xxx (Postfix, from userid 12346)
> > > id 994D0A00A; Mon, 20 Jan 2003 16:16:32 +0300 (WST)
> > > Content-Type: multipart/mixed; boundary="----------=_1043068592-19835-0"
> > > Content-Transfer-Encoding: binary
> > > MIME-Version: 1.0
> > > X-Mailer: MIME-tools 5.411 (Entity 5.404)
> > > From: RT::CorrespondAddress.not.set at pt-5.xxx
> > > To: rt-admin at xxx
> > > Subject: RT Bounce: [rt2.xxx #31] AutoReply: dnD*LNEA OEOCA!
> > > X-RT-Loop-Prevention: rt2.xxx
> > > Message-Id: <20030120131632.994D0A00A at pt-5.xxx>
> > > Date: Mon, 20 Jan 2003 16:16:32 +0300 (WST)
> > > Status: RO
> > > Content-Length: 2086
> > > Lines: 58
> > >
> > > [-- Attachment #1 --]
> > > [-- Type: text/plain, Encoding: binary, Size: 0,1K --]
> > > Content-Type: text/plain
> > > Content-Disposition: inline
> > > Content-Transfer-Encoding: binary
> > >
> > > RT thinks this message may be a bounce
> > >
> > > [-- Attachment #2 --]
> > > [-- Type: text/plain, Encoding: 7bit, Size: 0,6K --]
> > > Return-Path: <rt-test-1 at xxx>
> > > Delivered-To: rt-test-1 at pt-5.xxx
> > > Received: from xxx (mx.xxx [194.87.0.32]) by pt-5.xxx (Postfix) w
> > > ith ESMTP id 70537A016 for <rt-test-1 at pt-5.xxx>; Mon, 20 Jan 2003 16:16:30
> > > +0300 (WST)
> > > Received: from rt-test-1 at xxx by xxx (CommuniGate Pro GROUP 4.0.5/D) wi
> > > th GROUP id 59411034; Mon, 20 Jan 2003 16:16:30 +0300
> > > Reply-To: rt-test-1 at xxx
> > > Received: from [195.133.7.150] (HELO pt-5.xxx) by xxx (CommuniGate Pro
> > > SMTP 4.0.5/D) with ESMTP id 59411038 for rt-test-1 at xxx; Mon, 20 Jan 2003 1
> > > 6:16:30 +0300
> > > Received: by pt-5.xxx (Postfix, from userid 12346) id 04D4BA016; Mon, 20 Ja
> > > n 2003 16:16:29 +0300 (WST)
> > > Subject: [rt2.xxx #31] AutoReply: dnD*LNEA OEOCA!
> > > From: "rt-test-1" <rt-test-1 at xxx>
> > > Reply-To: rt-test-1 at xxx
> > > In-Reply-To: <rt-31 at rt2.xxx>
> > > Message-Id: <rt-31-59.1.63563300087418 at xxx>
> > > Precedence: bulk
> > > X-RT-Loop-Prevention: rt2.xxx
> > > RT-Ticket: rt2.xxx #31
> > > Managed-BY: RT 2.0.15 (http://bestpractical.com/rt/)
> > > RT-Originator: rt-test-1 at xxx
> > > MIME-Version: 1.0
> > > Content-Type: text/plain; charset=KOI8-R
> > > To: rt-test-1 at xxx
> > > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > >
> > > Date: Mon, 20 Jan 2003 16:16:29 +0300 (WST)
> > >
> > >
> > >
> > > Greetings,
> > >
> > > This message has been automatically generated in response to the
> > > creation of a trouble ticket regarding:
> > > "dnD*LNEA OEOCA!",
> > > a summary of which appears below.
> > >
> > > There is no need to reply to this message right now. Your ticket has been
> > > assigned an ID of [rt2.xxx #31].
> > >
> > > Please include the string:
> > >
> > > [rt2.xxx #31]
> > >
> > > in the subject line of all future correspondence about this issue. To do so,
> > > you may reply to this message.
> > >
> > > Thank you,
> > > rt-test-1 at xxx
> > >
> > > -------------------------------------------------------------------------
> > > aaaaaaa!
> > >
> > >
> > >
> >
> > --
> > katty
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
>
>
> Jan Okrouhly
> ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
> Laboratory for Computer Science | phone: +420 377 632 837
> University of West Bohemia | location: Univerzitni 22
> Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
> ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-
>
> --
> katty
>
Jan Okrouhly
---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-
--
katty
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