[rt-users] Regarding: Assign Tab and New Tickets Window

[Brad Pinkston]

Would everyone interested in this please respond again.  My email went
haywire and I lost everyone's emails requesting the files.
Thanks,

Brad Pinkston
Centenary College of LA
Firewall/Network Administrator
IT Department
(318) 869-5003
bpinksto at centenary.edu

On Wed, Jan 15, 2003 at 09:10:16AM -0600, Brad Pinkston wrote:
> I have added to our system.  If anyone is interested in these mods just
> email me.  They're simple, but helped us a lot.
>
> 1) I replaced the "Tickets I Requested..." window on the home screen with
a
> window that shows all the tickets with status new.  If a ticket comes in
> that we know will be assigned to us before it gets assigned we can grab
it.
> Also we can help other users when they get busy and can't get to their
> tickets.
>
> 2) I also added a new tab next to People and Links on the ticket page
that
> looks like the people assignment tab, but just assigns owner.  It makes
it
> easier and more straight forward for a supervisor to assign a ticket.
>
> These are simple mod, but I thought someone just starting out might
> appreciate them.
>
> Brad Pinkston
> Centenary College of LA
> Firewall/Network Administrator
> IT Department
> (318) 869-5003
> bpinksto at centenary.edu
>
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