[rt-users] Re: Providing Time Worked via Email

[Steffan Vigano]

Nice name.  This is how we do it in Template for AdminCC's on ticket 
being resolved:

Subject: WorkOrder #{$Ticket->id} Resolved

          ---  WorkOrder #{$Ticket->id} Resolved  ---

     Subject:  {$Transaction->Subject || $Ticket->Subject || "(No 
subject given)"}
  Requestors:  {$Ticket->Requestors->EmailsAsString()}
       Owner:  {$Ticket->OwnerObj->Name}
 Time Worked:  {$Ticket->TimeWorked} Minutes
  Created On:  {$Ticket->Created}
 Transaction:  {$Transaction->Description}
       Queue:  {$Ticket->QueueObj->Name}
  Ticket URL:  {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

-- 
Steffan Vigano
Booth Creek Ski Holdings
Information Technologies
http://www.boothcreek.com