[rt-users] CC field does not work

Huet Bartels h.bartels at dhms.net
Sun Jan 26 08:09:53 EST 2003


I have checked the default Correspondence template, and it has the following
in the body.


Is this correct?

The queue in question has the following scripts attached as global.

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

So if I am correct the last script is what is actioned when a CC email
address is added.  I am missing
something else.

Thank you all for you time and effort.



> Date: Fri, 24 Jan 2003 08:08:31 +1000
> From: Phil Homewood <pdh at snapgear.com>
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] CC field does not work
> Huet Bartels wrote:
> > you add email address to the CC field for ticket, they do not
> get sent. They
> > do not even show
> > up on the mailq, only the watchers and requester get sent.
> Check your Scrips, in particular those that NotifyOtherRecipients.
> http://fsck.com/rtfm/article.html?id=2#215
> --
> Phil Homewood, Systems Janitor, www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances

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