[rt-users] Newbie Questions

[Kamara Eric R-M]

On Mon, 27 Jan 2003, Rus Foster wrote
> 1) I'm trying to work out if there is a way that when a ticket comes in to
> the queue called support that a certain group of people are notified. I've
> had a look at the Watchers but during testing it only seems to show when
> someone reply and then the person is CC's. I would rather they were Bcc'd

You should make the people you want to receive notification AdminCC's for
that queue.I don't know if you can Bcc them as yet....

> 2) Is there a way to disable the auto-reply for just one queue?


As for this, remove the global scrip which does the auto-reply and then
add it to every queue that you want auto-reply enabled.


> Rgds
>
> Rus
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Regards,
Eric