[rt-users] Can a user send a request to RT if he is not defined in RT db?

Phil Homewood pdh at snapgear.com
Tue Jul 1 05:00:15 EDT 2003


Francesca - INFN wrote:
> I want a user to send a request tpo RT Server via e-mail from his own
> e-mail client even if he is not an RT user registered in the  db. Is it
> possible?

Sure. Grant "Everyone" or "Unprivileged" the right to
"Create Ticket" in whatever queue.

> size="-2">panic: sv_setpvn called with negative strlen at
> /usr/lib/perl5/5.8.0/i386-linux-thread-multi/Encode.pm line
> 140.<br></font></td>  </tr>  <tr>   <td nowrap="nowrap" align="left"

You have a broken, possibly RedHat-provided Encode.pm.
Upgrade it from CPAN and you'll be much happier.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances



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