[rt-users] RT3.0.3 - Ticket search - System Error

Nick Barnes nick at bcn-it.co.uk
Tue Jul 1 06:49:12 EDT 2003 

Hi,

I've been having fun with the Ticket search screen and have found more
and more occurrances of errors.

1 - Doing a search for all tickets (by showing where priority<1000) says
"Found 10 tickets" at the top, but only lists seven.

2 - Doing a ticket search with multiple criteria which results in no
matches found generates a "System Error" as below (which was caused with
queue=general, status!=rejected, status!=resolved):


Don't get me wrong, I'm not moaning. From what I've seen, RT is probably
the best thing since sliced bread and I'm very happy with what's there -
it's just a few niggles I have at the moment.

The system is: RT 3.0.3, Apache 2.0.40, mod_perl2 & Sendmail on RedHat 9

Many thanks,

Nick Barnes.




System error

error:  Assertion flags == 0 failed: file "Storable.xs", line 2336 at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.

Stack:
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
21
 
context:  ...   
187:  # whether they should generate a full stack trace (confess() and
cluck()) 
188:  # or simply report the caller's package (croak() and carp()),
respectively. 
189:  # confess() and croak() die, carp() and cluck() warn. 
190:   
191:  sub croak { die shortmess @_ } 
192:  sub confess { die longmess @_ } 
193:  sub carp { warn shortmess @_ } 
194:  sub cluck { warn longmess @_ } 
195:   
...   
 
code stack:  /usr/lib/perl5/5.8.0/Carp.pm:191
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/logcroak.al):66
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):283
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050
 
raw error




Assertion flags == 0 failed: file "Storable.xs", line 2336 at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.

Stack:
  [../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]
  [../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270]
 
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
  [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]
  [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]
  [/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
21


Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 128
HTML::Mason::Exceptions::rethrow_exception('Assertion flags == 0 failed:
file "Storable.xs", line 2336 at ../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/_freeze.al) line
282.^J^JStack:^J  [../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J  [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J  [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
21^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Assertion flags == 0 failed: file "Storable.xs",
line 2336 at ../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J  [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J  [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/logcroak.al) line 66
Storable::logcroak('Assertion flags == 0 failed: file
"Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit
into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J  [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J  [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 283
Storable::_freeze('CODE(0x93d7f9c)', 'HASH(0x93c22dc)') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al) line 270
Storable::nfreeze('HASH(0x93c22dc)') called at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
21
Apache::Session::Serialize::Storable::serialize('Apache::Session::MySQL=
HASH(0x8818868)') called at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 507
Apache::Session::save('Apache::Session::MySQL=HASH(0x8818868)') called
at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 462
Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x8818868)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
eval {...}('Apache::Session::MySQL=HASH(0x8818868)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
HTML::Mason::Request::comp(undef, undef, undef, 'DateType', 'Created',
'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1,
'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '',
'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search',
'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp',
'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus',
'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority',
'', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC',
'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<',
'ValueOfDate', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=',
'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner',
'', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<',
'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp',
'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus',
'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority',
'', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC',
'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<',
'ValueOfDate', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331
eval {...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=',
'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner',
'', 'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<',
'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp',
'LIKE', 'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus',
'rejected', 'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority',
'', 'ValueOfSubject', '', 'TicketsSortOrder', 'ASC',
'AttachmentFieldOp', 'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<',
'ValueOfDate', '') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9
6207cc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x96207cc)') called
at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0x96207cc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0x85379a4)', 'Apache::RequestRec=SCALAR(0x85366b4)') called at
/opt/rt3/bin/webmux.pl line 118
RT::Mason::handler('Apache::RequestRec=SCALAR(0x85366b4)') called at -e
line 0
eval {...}('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0
OK
The server encountered an internal error or misconfiguration and was
unable to complete your request.

Please contact the server administrator, root at localhost and inform them
of the time the error occurred, and anything you might have done that
may have caused the error.

More information about this error may be available in the server error
log.

Additionally, a 404 Not Found error was encountered while trying to use
an ErrorDocument to handle the request.


------------------------------------------------------------------------
--------

Apache/2.0.40 Server at ********* Port 80

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