[rt-users] RT3.0.3 - Ticket search - System Error
Jason Diegmueller
jasond at wantec.com
Tue Jul 1 06:54:09 EDT 2003
Nick--
I'm new to RT, so don't take my comments as the "final
word", but my experience is that RT counts all tickets
found, even deleted tickets, in the ticket count. But
it only DISPLAYS the non-deleted tickets.
Have you deleted some tickets? It's my understanding
they never actually get purged from the database (the
archives hold some talk about ways to actually do so)
but rather sit in a deleted state.
-j
-----Original Message-----
From: Nick Barnes [mailto:nick at bcn-it.co.uk]
Sent: Tuesday, July 01, 2003 5:49 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT3.0.3 - Ticket search - System Error
Hi,
I've been having fun with the Ticket search screen and have found more and
more occurrances of errors.
1 - Doing a search for all tickets (by showing where priority<1000) says
"Found 10 tickets" at the top, but only lists seven.
2 - Doing a ticket search with multiple criteria which results in no matches
found generates a "System Error" as below (which was caused with
queue=general, status!=rejected, status!=resolved):
Don't get me wrong, I'm not moaning. From what I've seen, RT is probably the
best thing since sliced bread and I'm very happy with what's there - it's
just a few niggles I have at the moment.
The system is: RT 3.0.3, Apache 2.0.40, mod_perl2 & Sendmail on RedHat 9
Many thanks,
Nick Barnes.
System error
error: Assertion flags == 0 failed: file "Storable.xs", line 2336 at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.
Stack:
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21
context: ...
187: # whether they should generate a full stack trace (confess() and
cluck())
188: # or simply report the caller's package (croak() and carp()),
respectively.
189: # confess() and croak() die, carp() and cluck() warn.
190:
191: sub croak { die shortmess @_ }
192: sub confess { die longmess @_ }
193: sub carp { warn shortmess @_ }
194: sub cluck { warn longmess @_ }
195:
...
code stack: /usr/lib/perl5/5.8.0/Carp.pm:191 ../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/logcroak.al):66
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):283
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050
raw error
Assertion flags == 0 failed: file "Storable.xs", line 2336 at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.
Stack:
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al):270]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21
Trace begun at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 128
HTML::Mason::Exceptions::rethrow_exception('Assertion flags == 0 failed:
file "Storable.xs", line 2336 at ../../lib/Storable.pm (autosplit
into ../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050], at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line
21^J') called at /usr/lib/perl5/5.8.0/Carp.pm line 191
Carp::croak('Assertion flags == 0 failed: file "Storable.xs", line
2336 at ../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 282.^J^JStack:^J
[../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/logcroak.al) line 66 Storable::logcroak('Assertion
flags == 0 failed: file "Storable.xs", line 2336 at
../../lib/Storable.pm (autosplit into ../../lib/auto/Storable/_freeze.al)
line 282.^J^JStack:^J [../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al):282]^J [../../lib/Storable.pm
(autosplit into ../../lib/auto/Storable/nfreeze.al):270]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm:21]
^J [/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:507]^J
[/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm:462]^J
[/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:1050],') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/_freeze.al) line 283
Storable::_freeze('CODE(0x93d7f9c)', 'HASH(0x93c22dc)') called at
../../lib/Storable.pm (autosplit into
../../lib/auto/Storable/nfreeze.al) line 270
Storable::nfreeze('HASH(0x93c22dc)') called at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session/Serialize/Storable.pm line 21
Apache::Session::Serialize::Storable::serialize('Apache::Session::MySQL=
HASH(0x8818868)') called at /usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm
line 507
Apache::Session::save('Apache::Session::MySQL=HASH(0x8818868)') called at
/usr/lib/perl5/site_perl/5.8.0/Apache/Session.pm line 462
Apache::Session::DESTROY('Apache::Session::MySQL=HASH(0x8818868)')
called at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
eval {...}('Apache::Session::MySQL=HASH(0x8818868)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1050
HTML::Mason::Request::comp(undef, undef, undef, 'DateType', 'Created',
'OwnerOp', '=', 'CompileRestriction', 1, 'RefreshSearchInterval', -1,
'ValueOfOwner', '', 'QueueOp', '=', 'ValueOfAttachmentField', '',
'PriorityOp', '<', 'AttachmentField', 'Content', 'Action', 'Search',
'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE',
'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected',
'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '',
'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp',
'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called
at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval
{...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=',
'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '',
'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<',
'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE',
'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected',
'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '',
'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp',
'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called
at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 331 eval
{...}(undef, undef, undef, 'DateType', 'Created', 'OwnerOp', '=',
'CompileRestriction', 1, 'RefreshSearchInterval', -1, 'ValueOfOwner', '',
'QueueOp', '=', 'ValueOfAttachmentField', '', 'PriorityOp', '<',
'AttachmentField', 'Content', 'Action', 'Search', 'Bookmark',
'FrT%3B%402%7C%254%7C%242%7C11%241%7C9%258%7C%2411%7CDESCRIPTION%245%7CF
IELD%248%7COPERATOR%245%7CVALUE%2418%7CStatus%20%21%3D%20resolved%246%7C
Status%242%7C%21%3D%248%7Cresolved%258%7C%2411%7CDESCRIPTION%245%7CFIELD
%248%7COPERATOR%245%7CVALUE%2415%7CQueue%20%3D%20General%245%7CQueue%241
%7C%3D%247%7CGeneral%242%7C12', 'ValueOfRequestor', '', 'SubjectOp', 'LIKE',
'StatusOp', '!=', 'TicketsSortBy', 'id', 'ValueOfStatus', 'rejected',
'RowsPerPage', 50, 'ValueOfQueue', '', 'ValueOfPriority', '',
'ValueOfSubject', '', 'TicketsSortOrder', 'ASC', 'AttachmentFieldOp',
'LIKE', 'RequestorOp', 'LIKE', 'DateOp', '<', 'ValueOfDate', '') called
at /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 290
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9
6207cc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134 eval
{...}('HTML::Mason::Request::ApacheHandler=HASH(0x96207cc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
andler=HASH(0x96207cc)') called at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 792
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
ASH(0x85379a4)', 'Apache::RequestRec=SCALAR(0x85366b4)') called at
/opt/rt3/bin/webmux.pl line 118
RT::Mason::handler('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line
0 eval {...}('Apache::RequestRec=SCALAR(0x85366b4)') called at -e line 0 OK
The server encountered an internal error or misconfiguration and was unable
to complete your request.
Please contact the server administrator, root at localhost and inform them of
the time the error occurred, and anything you might have done that may have
caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an
ErrorDocument to handle the request.
------------------------------------------------------------------------
--------
Apache/2.0.40 Server at ********* Port 80
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