[rt-users] RT3.0.3 - Ticket search - System Error

[Jesse Vincent]

On Tue, Jul 01, 2003 at 05:13:06PM +0100, Nick Barnes wrote:
> Jesse Vincent:
> > The "count" is a quick count performed directly by the database. It
> > doesn't take RT's access control into account. The tickets you you see
> > are those you have access to see. Changing this would be a really big
> > performance hit. Changing the wording might be good though. 
> > "Found about 10 tickets"?
> 
> Ah.
> 
> I think I prefer 'approximately' or 'approx.'.

*nod*

> 
> But logged in as the user 'root' (who has all privs. under the sun)
> should enable me to see all the tickets, shouldn't it?

To see what's going on behind the scenes, turn on mysql's query logging
and execute the SELECT main.* from Tickets... query and see what results
its leaving out.


> >> 2 - Doing a ticket search with multiple criteria which results in no
> >> matches found generates a "System Error" as below (which 
> >> was caused with queue=general, status!=rejected, status!=resolved):
> > I think that's actually a bug in the version of Storable.pm 
> > that RedHat ships with 9.0.
> 
> Hmmm. Installed Storable-2.07, restarted everything and I'm still seeing
> the same problem. Is there anything else I need to update as well?

Dunno. But I've only heard of the problem on redhat 9.

> 
> Cheers,
> 
> Nick.
> 
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