[rt-users] problems with RT and Mason

Mike Vidal MVidal at SonicFoundry.com
Fri Jul 4 20:59:58 EDT 2003


I'm having a little trouble getting RT going.  Can anyone help?

This is debain and Request Tracker 3

Here's the error message
RT RT: [Mason] Cannot resolve file to Component: /opt/rt3/html/index.html
(is file outside component root?) at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm line 838.
(/usr/share/perl5/RT.pm:235)

here's the "apache-modperl.conf"

Alias /rt /opt/rt3/html

PerlModule Apache::DBI
PerlFreshRestart Off

<Directory /opt/rt3/html/>
 AddDefaultCharset UTF-8
 PerlRequire /opt/rt3/libexec/webmux.pl
 SetHandler perl-script
 PerlHandler RT::Mason
</Directory>

Here's what /opt/rt3 looks like.

|-- html
|   |-- Admin
|   |   |-- Elements
|   |   |-- Global
|   |   |-- Groups
|   |   |-- Queues
|   |   `-- Users
|   |-- Approvals
|   |   `-- Elements
|   |-- Elements
|   |-- NoAuth
|   |   `-- images
|   |-- REST
|   |   `-- 1.0
|   |       `-- NoAuth
|   |-- Search
|   |   `-- Elements
|   |-- SelfService
|   |   |-- Attachment
|   |   `-- Elements
|   |-- Ticket
|   |   |-- Attachment
|   |   `-- Elements
|   `-- User
|       |-- Elements
|       `-- Groups
`-- libexec



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