[rt-users] rt2-to-rt3 import errors - missing many tickets

[Ben Goodwin]

Did you create any custom status values in rt2?  I ran into the same problem
.. I needed to add the status types to my installation of RT3 before I could
run a clean import ...
Are the missing tickets in the dumpfile?  Perhaps a cut-n-paste of one of
the missing tickets (one of your small ones of course) would help.

    -=| Ben


----- Original Message ----- 
From: "matthew zeier" <mrz at intelenet.net>
To: <rt-users at lists.fsck.com>
Sent: Thursday, July 03, 2003 10:11 PM
Subject: [rt-users] rt2-to-rt3 import errors - missing many tickets


>
> I exported some 15k tickets from rt2 and spent several hours watching
> them import into rt3.  However, it appears that only 908 tickets were
> imported.
>
> mysql> select count(*) from Tickets;
> +----------+
> | count(*) |
> +----------+
> |      908 |
> +----------+
>
>
> The only errors I saw were like:
>
> [Thu Jul  3 23:41:32 2003] [error]: Could not load create a user with
> the email address 'support at intelenet.com' to add as a watcher for
> ticket 15810 (/opt/rt3/lib/RT/Ticket_Overlay.pm:1438)
>
> ...
>
> .t-15822
> [Thu Jul  3 23:41:50 2003] [crit]: Failed to create user
> support at intelenet.com: Name in use (/opt/rt3/lib/RT/User_Overlay.pm:595)
>
>
> Scrip imports failed (expected that) and I got a handful of "Couldn't
> create link from fsck.com-rt:...."
>
> Using version 1.12 into rt3.0.4pre1 on a redhat8 box with a self-built
> perl 5.8.
>
> --
> matthew zeier - "Nothing in life is to be feared.  It is only to be
> understood." - Marie Curie
>
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