[rt-users] A few problems.

[Phil Homewood]

Narendra Mehta wrote:
> 1. What rights are required so support stafff can their own passwords?

ModifySelf ?

> 2. When multiple queues are created, is it possible (it would be nice
>    to specify a default queue to show up under "Net Ticket in"?  Or
>    perhaps <novalue> so users will have to select a queue.  I have users
>    blindly create a ticket without realizing that they are creating it in
>    another queue.

I've seen mention of this fly by on one of the lists recently,
I think. Searching the archives may help.

> 3. I have given a user only the rights "SeeQueue, ShowTicket,
>    ShowTicketComments".  The idea is to give the boss the right to only
>    see the queue and comments.  However, I added a comment to an open
>    ticket with this user, the comment was added followed by "permission
>    denied" and a stack dump.  yes, I can see the comment which I thought
>    should not be there with the above rights.

What exactly was the stackdump?
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
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