[rt-users] Autoreplying to new tickets

[Johan van den Dorpe]

I'm having a problem with RT 3.0.2. It's not really a "problem" with RT
so much as (I suspect) deliberate behaviour of the system.

I want to autoreply to users submitting a new request.

We have various <project>-support mailing lists (such as
systems-support) which feed into their own queue. In each mailing list
there is one member (such as rt-systems at ...). I poll the mail server
with fetchmail as rt-systems and any mail it picks up I put into the
relevant queue.

This is working well, except users are not recieving autoreplies if they
email the systems-support mailing list. However, they do recieve an
autoreply if they email rt-systems.

Sendmail reacts to these two situations differently. If the mail is sent
to rt-systems it shows up in the maillog as
from=<johan.vandendorpe at framestore-cfc.com>. If the mail is sent to
systems-support it comes
from=<systems-support-admin at framestore-cfc.com>.

However, in each situation the ticket is created correctly, with the
right requestor email address.

Any thoughts on how I can autoreply to the mailing list email? I'd
prefer not to change the mailing list to an email address if I can avoid
it.

-- 
Johan van den Dorpe