[rt-users] Autoreplying to new tickets

[Phil Homewood]

Johan van den Dorpe wrote:
> This is working well, except users are not recieving autoreplies if they
> email the systems-support mailing list. However, they do recieve an
> autoreply if they email rt-systems.

RT (very correctly) doesn't autoreply to tickets with a
Precedence: bulk
or
Precedence: junk

header. Your mailing list is probably appending the former,
which is also correct.

You probably don't want to change this. Rather, I'd suggest
making the copy to rt-systems *not* go through the mailing
list -- copy it there from your aliases file or equivalent.
-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances