[rt-users] Scrip errors

[Brent Geach]

Hi 
I seem to be having a problem with a scrip
Im now using rt-3.0.4 and exim as MTA

Jul 16 10:48:38 db1 RT: <rt-3.0.4RC2-9228-15555.9.96541914179979 at telecom1.com>
#9228/15555 - Scrip 3
(/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:92)  
Jul 16 10:48:39 db1 RT: <rt-3.0.4RC2-9228-15555.9.96541914179979 at telecom1.com>
sent To:  Cc:  Bcc: will at telecom1.xxx
(/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:302)  
Jul 16 10:48:39 db1 RT: error:    couldn't parse head; error near: This
message has been automatically generated in response to the creation of a
trouble ticket regarding: ^I"<no subject>",  a summary of which appears below.
(/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345)  
Jul 16 10:48:39 db1 RT: RT::Scrip=HASH(0x91dd8d0): Couldn't prepare Autoreply
To Requestors (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:338)  
Jul 16 10:48:39 db1 RT: Ticket 9228 created in queue 'WL_eidos' by
christian at phdi.uk
(/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:626)  

I have disabled the global scrip to send autoreply to requestors as we dont
want this for every queue. It is enabled for specific individual queues
though.

Could anybody shed some light as to what is going on please?
In the apache logs:
[Wed Jul 16 10:42:31 2003] [notice] FastCGI: process manager initialized (pid
28114)
[Wed Jul 16 10:42:31 2003] [warn] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" started (pid 28120)
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Wed Jul 16
09:48:39 2003] [error]: error:    couldn't parse head; error near:
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: This message has
been automatically generated in response to the
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: creation of a
trouble ticket regarding:
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:     "<no
subject>", 
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: a summary of
which appears below.
[Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
"/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:
(/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345)






-- 
Regards,

Brent              /"\
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