[rt-users] Scrip errors

[Jesse Vincent]

RT's outgoing email templates try to understand what the user is doing.

If the first line of the template has a : on it, it assumes it is a
message header, as well as any line until it sees two newlines in a row.
If the first line doesn't contain a :, it treats it as the message body
from the start.  Either hit return a couple times at the top of the
template, or remove that colon.



On Wed, Jul 16, 2003 at 11:11:27AM +0100, Brent Geach wrote:
> Hi 
> I seem to be having a problem with a scrip
> Im now using rt-3.0.4 and exim as MTA
> 
> Jul 16 10:48:38 db1 RT: <rt-3.0.4RC2-9228-15555.9.96541914179979 at telecom1.com>
> #9228/15555 - Scrip 3
> (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:92)  
> Jul 16 10:48:39 db1 RT: <rt-3.0.4RC2-9228-15555.9.96541914179979 at telecom1.com>
> sent To:  Cc:  Bcc: will at telecom1.xxx
> (/export/www/rt3.telecom1.com//lib/RT/Action/SendEmail.pm:302)  
> Jul 16 10:48:39 db1 RT: error:    couldn't parse head; error near: This
> message has been automatically generated in response to the creation of a
> trouble ticket regarding: ^I"<no subject>",  a summary of which appears below.
> (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345)  
> Jul 16 10:48:39 db1 RT: RT::Scrip=HASH(0x91dd8d0): Couldn't prepare Autoreply
> To Requestors (/export/www/rt3.telecom1.com//lib/RT/Scrip_Overlay.pm:338)  
> Jul 16 10:48:39 db1 RT: Ticket 9228 created in queue 'WL_eidos' by
> christian at phdi.uk
> (/export/www/rt3.telecom1.com//lib/RT/Ticket_Overlay.pm:626)  
> 
> I have disabled the global scrip to send autoreply to requestors as we dont
> want this for every queue. It is enabled for specific individual queues
> though.
> 
> Could anybody shed some light as to what is going on please?
> In the apache logs:
> [Wed Jul 16 10:42:31 2003] [notice] FastCGI: process manager initialized (pid
> 28114)
> [Wed Jul 16 10:42:31 2003] [warn] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" started (pid 28120)
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: [Wed Jul 16
> 09:48:39 2003] [error]: error:    couldn't parse head; error near:
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: This message has
> been automatically generated in response to the
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: creation of a
> trouble ticket regarding:
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:     "<no
> subject>", 
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr: a summary of
> which appears below.
> [Wed Jul 16 10:48:39 2003] [error] [client 10.0.0.97] FastCGI: server
> "/export/www/rt3.telecom1.com/bin/mason_handler.fcgi" stderr:
> (/export/www/rt3.telecom1.com//lib/RT/Template_Overlay.pm:345)
> 
> 
> 
> 
> 
> 
> -- 
> Regards,
> 
> Brent              /"\
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