[rt-users] External Web Auth breaks rt-mailgate?

[Ken Bantoft]

On Wed, 16 Jul 2003, Sean Perry wrote:

> Ken Bantoft wrote:
> 
> > Thanks, got it working now.
> > 
> > Now I just have to deal with:
> > 
> > Jul 16 12:57:27 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352)  
> > Jul 16 12:57:28 tor33517 RT: <rt-3.0.3-3-15.4.28537776260406 at MDSP> #3/15 - Scrip 7  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)  
> > Jul 16 12:57:28 tor33517 RT: <rt-3.0.3-3-15.4.28537776260406 at MDSP>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:251)  
> > Jul 16 12:57:28 tor33517 RT: <rt-3.0.3-3-15.15.2182175694278 at MDSP> #3/15 - Scrip 8  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)  
> > 
> > It doesn't seem to pull recipents out of the database, even tho they all 
> > have email addresses.  I know you're running w/LDAP support - did you need 
> > to change anything else to get the email working properly?
> > 
> 
> I setup RT so that the user logs in via the web form once and then can 
> use the email afterwards.  On their first web logon they are placed in 
> the RT database and after that all is well.

I'm using rtimportldap.pl that I tweaked to work with RT3, so it's already
imported all of my users into the Users table, with email addresses and
whatnot.  So everyone's in the database already, it just seems to be
ignoring them/thier email addresses.  When I create a new ticket, I get
emailed about it, however any subsequent updates to the ticket (ie: change
of ownership, or replies to it)  get stuck in the scrips:

Jul 16 13:16:58 tor33517 RT: Cannot Encode::Guess; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:352)  
Jul 16 13:16:59 tor33517 RT: RT::Scrip=HASH(0x93556fc): Couldn't prepare Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)  
Jul 16 13:16:59 tor33517 RT: <rt-3.0.3-4-19.8.28265725797976 at MDSP> #4/19 - Scrip 4  (/opt/rt3/lib/RT/Action/SendEmail.pm:91)  
Jul 16 13:16:59 tor33517 RT: <rt-3.0.3-4-19.8.28265725797976 at MDSP>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:251) 

So any notifications never hit sendmail to be tossed out the door.


Ken