[rt-users] Re: Writing custom scrips in RT 3.0 web interface

[Jesse Vincent]

On Wed, Jul 16, 2003 at 10:05:57AM +0200, michab wrote:
> hi Jesse,
> 
> i asked several times, nobody gave an answere.
> how can we write scripts and support RT3 if nobody is willing to give
> an answere ?

> can you please take a look (also in den dev-list) to the subject: "Free Selects in DB, who already did it ?"

I apologize for the fact that I'm not able to devote time to helping
each and every end user of RT with every issue they have with RT. As it
is, I work 60+ hour weeks on RT and related things. I try not to push
the corporate side of things too hard on rt-users and rt-devel, but if
you need support and aren't satisfied with the answers you get from
other list members, we do earn our living by providing commercial support 
and development for RT.  Additionally, we're gearing up to announce
day-long RT training, which will walk users and developers through the
RT architecture and internals, as well as provide some concrete examples
of how to write scrips, reports and other bits of custom UI.


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