[ADMIN] Re: [rt-users] double messages

[Richie Crews]

My bad.. I jumped the gun again ( like life =) ). There is No
ParseMessageForTicketsCcs, there is a ParseNewMessageForTicketCcs which
is set to 1 currently so its currently turned on. As for reproducing I
even tried to send the same email chains and could not duplicate it
again. 

On Wed, 2003-07-16 at 16:54, Jesse Vincent wrote:
> 
> On Wed, Jul 16, 2003 at 04:50:06PM -0400, Richie Crews wrote:
> > Ive had this problem once before to. One of our admins replied to a
> > ticket via email and RT freaked and kept sending the email out over and
> > over again. The reply made it to the ticket and the ticket in RT was
> > fine just the repeat of emails. The only way to fix RT was to close the
> > ticket and they stoped after the Resolved notice was sent out. This
> > happened for us on RT3.0.3.
> 
> Richie, 
> 	I think mike was talking about rt-users, not RT itself. To my
> 	knowledge, RT should not act as you're describing unless you've
> 	turned on ParseMessageForTicketCcs and not gotten the RT address
> 	regexp quite right. I'd be interested to hear if you could
> 	reproduce it.
> 
> 	Jesse
-- 
Richie Crews
Unix Administrator / Internet Integrator
Red Hat Certified Engineer
Email: rcrews at intercall.com
Cell: (706) 773 - 3436
Desk: (706) 634 - 3681
Fax: (706) 634 - 3831

Unix is very user friendly, its just picky on who it likes...

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