[ADMIN] Re: [rt-users] double messages

[Jesse Vincent]

On Wed, Jul 16, 2003 at 04:50:06PM -0400, Richie Crews wrote:
> Ive had this problem once before to. One of our admins replied to a
> ticket via email and RT freaked and kept sending the email out over and
> over again. The reply made it to the ticket and the ticket in RT was
> fine just the repeat of emails. The only way to fix RT was to close the
> ticket and they stoped after the Resolved notice was sent out. This
> happened for us on RT3.0.3.

Richie, 
	I think mike was talking about rt-users, not RT itself. To my
	knowledge, RT should not act as you're describing unless you've
	turned on ParseMessageForTicketCcs and not gotten the RT address
	regexp quite right. I'd be interested to hear if you could
	reproduce it.

	Jesse

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