[rt-users] Annoying message in syslog on reply from web

[Phil Homewood]

Larry Rosenman wrote:
> Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn't 
> prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)
> 
> Is this indicative of an error?  Or just "the way it is".

"the way it is", which may or may not be "the way it should be".
It's a cryptic way of telling you that the scrip isn't going to
fire, because the ticket and transaction don't satisfy the
conditions in RT::Action::AutoOpen::Prepare().

-- 
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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