[rt-users] Annoying message in syslog on reply from web

[Ken Bantoft]

On Thu, 17 Jul 2003, Phil Homewood wrote:

> Larry Rosenman wrote:
> > Jul 14 10:15:03 lerami.lerctr.org RT: RT::Scrip=HASH(0x9441d90): Couldn't 
> > prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:338)
> > 
> > Is this indicative of an error?  Or just "the way it is".
> 
> "the way it is", which may or may not be "the way it should be".
> It's a cryptic way of telling you that the scrip isn't going to
> fire, because the ticket and transaction don't satisfy the
> conditions in RT::Action::AutoOpen::Prepare().

I've got the same issue:

Jul 16 22:34:10 tor33517 RT: RT::Scrip=HASH(0x919a180): Couldn't prepare 
Open Tickets (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)  

on my new RT 3.0.3 install (no customizations done yet).  After that 
error, Scrip's 4 & 6 fail with "No recipients found. Not sending." which 
I think *might* be normal (since I don't have AdminCC's or Other's 
attached to the tickets), but Scrip 5 does work (thanks to your 
NotifyActor tip).


Ken