[rt-users] Ticket Escalation & pagers?

[Nils Ketelsen]

At 11:22 17.07.2003 -0700, Aaron Turner wrote:

>2) Our skytel two-way pagers don't maintain the subject line, or other
>headers and so it has no means of determining which ticket the person is
>replying to.  (The subject line is contained in the body)
>
>Has anyone done anything like this?  I haven't been able to figure out

I think there is a solution for rt2 in place already:

http://cert.uni-stuttgart.de/projects/rt/

That is a modified mailgate, that detects the Ticket, the mail belongs to, 
from the receipientaddress of the mail rather than from the subjectline.


Best regards,
    Nils