[rt-users] Ticket Escalation & pagers?

[Jesse Vincent]

Both RT2 and RT3 ship with a mailgate that is capable of taking the
ticket id from $ENV{'EXTENSION'} (ie ticket+23 at domain.com).
With RT3, it's even properly documented in the mailgate's perldoc.

It should be trivial to customize the message template's return address
to use an apropraite ticketid.

	-j


On Fri, Jul 18, 2003 at 08:09:19AM +0200, Nils Ketelsen wrote:
> At 11:22 17.07.2003 -0700, Aaron Turner wrote:
> 
> >2) Our skytel two-way pagers don't maintain the subject line, or other
> >headers and so it has no means of determining which ticket the person is
> >replying to.  (The subject line is contained in the body)
> >
> >Has anyone done anything like this?  I haven't been able to figure out
> 
> I think there is a solution for rt2 in place already:
> 
> http://cert.uni-stuttgart.de/projects/rt/
> 
> That is a modified mailgate, that detects the Ticket, the mail belongs to, 
> from the receipientaddress of the mail rather than from the subjectline.
> 
> 
> Best regards,
>    Nils 
> 
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> 

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