[rt-users] Subject-Tag per Queue?

Matthias Leisi matthias at astrum.ch
Fri Jul 18 05:56:02 EDT 2003


Hello,

I'm trying to set up a number of queues in RT3. They should be separated 
from each other. I've set them up under different mail addresses, 
different queue names etc. - this works fine, but the Subject:-Tag is, I 
guess, rt->rtname (add some Perl sugar if needed).

How can I change the Subject:-Tag to be something like

[$queuename # $ticketnumber]?

What do I break if I change this in RT's code (upgrade hassles aside)?

Regards,
Matthias




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