[rt-users] Subject-Tag per Queue?

[Sebastian Flothow]

Am Freitag, den 18. Juli 2003, um 11:56, schrieb Matthias Leisi:
> How can I change the Subject:-Tag to be something like
>
> [$queuename # $ticketnumber]?
>
> What do I break if I change this in RT's code (upgrade hassles aside)?

You'll break the mailgate, as it looks for $rtname, not queue names.
Also, you risk that your tags may become non-unique, since another RT 
instance might use the same queue names.

Generally, these tags are opaque globally unique identifiers for your 
tickets, not something humans need to make any sense of.



Sebastian

--
Sebastian Flothow
sebastian at flothow.de

 > Because it reverses the logical flow of conversation.
Why is top posting frowned upon?